Auto Wellness
Dynamic Devices maintains the goal of providing equipment wellness programs in order to keep our equipment in top running conditions. As with all high technology equipment, automation systems require technicians to use good laboratory practices in using equipment and periodic preventive maintenance visits from factory trained personnel. This automation ‘wellness’ keeps equipment in top running condition to ensure proper results and maintains the consistent return on their investment. Service and maintenance are a key factor in Dynamic Devices competency. Our Technical Support team have the main goals of precise diagnostics, quick response time and customer satisfaction.
Helpdesk
For any issues pertaining to your equipment, a technical staff is available to support your questions quickly over the phone or by
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. Any outstanding issues can be handled by scheduling the local support team.
Repair Services
Dynamic Devices unconditionally guarantees its products to be free of defects in materials and workmanship for one (1) year. Servicing of instrument products is offered through our factory repair and direct or representative field service organizations.
A return authorization is required for any products returned to Dynamic Devices for repair. Items returned to the factory require a Returned Materials Authorization (RMA) number to be accepted from shipper.
On Demand Services
Dynamic Devices will send a factory trained technician to support instrumentation at the on-demand request of a customer.
Service Contracts
Dynamic Devices offers a range of Service Contracts customized for each individual company’s needs and policies:
Packages
| Platinum Package |
Gold Standard |
Silver Coverage |
|
|
|
Parts, Travel & Labor
|
Parts & Labor |
Parts Only |
Training
Dynamic Devices personalized training programs offer customers the hands-on knowledge they need to self support a variety of on site repairs or maintenance that may be specially required by a customer.
|
